[Ebook] Improving Post-Purchase Experience through Digital Self-Service

The customer's post-purchase experience is more important than ever!

Every element of the purchasing process is important, but it is believed that getting the final interaction point in the buyer's journey right, which occurs after the purchase, is the most crucial. In fact, "86% of customers say that the experience after the purchase has the greatest influence on their decision to choose the same brand again." Customers often feel they have the least control at this final stage. If there is a unified approach to customer service in the purchasing process, the time spent waiting for the product after clicking "purchase" can be significantly reduced, alleviating stress. The problem is that many retailers struggle to instill confidence in customers regarding the post-purchase process.

• Inventory Management System
• Logistics and warehouse management systems

Not the wonderful experience you think, but the experience that the customer desires.

The experiences that customers seek are as diverse as individual personalities. One of the wonderful experiences that customers may envision is a sense of closeness to the brand through high-touch communication. If we could recommend products that align with their preferences based on previous purchase history, the customer's purchase rate would increase. Alternatively, if we can provide such services to customers seeking convenience, they may return to shop with us repeatedly. To serve customers better, it is essential to seamlessly integrate physical stores, online platforms, and mobile services, offering a wide range of fulfillment options from same-day shipping to home delivery. Additionally, we must not forget about customers who want to finish their shopping as quickly as possible or those who might abandon their purchases without hesitation if there are long lines at checkout. *For more details, please download the PDF or contact us.*

• Logistics and warehouse management systems

Taking the customer team to the next step.

Customers believe that they maintain a relationship with the store or company after making a purchase. They want the company to recognize them just as much as they feel the company is valuable to them, and they wish to be seen as valuable customers by the company. Are you able to be present and respond to customers who wish to be respected and heard when they need it? Customer Engagement provides your associates and customer service representatives with the tools necessary to gain a comprehensive understanding of customers, their preferences, and trends. It offers opportunities to achieve brand recognition that encourages customers to make repeat purchases. The question retailers should ask themselves is not, "Do we recognize our customers?" but rather, "Does what we know about our customers help us ensure that we are committed to them?" With a cloud-native approach, quick responses, and excellent experiences guaranteed through built-in insights and predictive analytics, we support retailers in engaging customers at any stage of their shopping journey.

• Inventory Management System

Build quick and easy access to the latest customer transaction information in the sales channel.

Currently, for many people, the most valuable commodity is not money but time. Customers value the quality and convenience of service over price, and industries are striving daily to provide exceptional experiences. Excellent customer service means understanding what customers find uncomfortable and removing those issues. When the majority of orders are processed digitally, consumers can easily find answers to questions like "Where is my order?" themselves. However, when customers are truly in trouble, they want to talk to a customer service representative. Service agents need user-friendly tools and access to customer transaction data to conduct this dialogue smoothly and quickly. If done properly, contact centers can create opportunities to leave a positive impression on customers. Therefore, we provide customer service representatives with the necessary information and functionalities. In terms of service, to create highly loyal customers, it is essential to support the quick and easy resolution of customer issues. With the Manhattan Contact Centre, this becomes possible.

• Inventory Management System

Utilizing stores to maximize e-commerce sales.

The store fulfillment solution provides complete instructions and control from a single, responsive interface designed to run on any form factor and operating system. Whether in large stores with dedicated operations and customer service teams or in small stores where employees wear multiple hats, it offers easy-to-use mobile interfaces for reliable picking, packing, shipping from the store, and in-store pickups. Real-time access to in-store fulfillment information, activities, and processes enables efficient fulfillment while ensuring customer satisfaction. *For more details, please download the PDF or contact us.*

• Inventory Management System

Providing a single view that links customer, order, and inventory-related information.

By adopting a common integrated model within the company, customer, order, and inventory-related information is provided in a single view that is interconnected, eliminating the need for stores, customer service, and logistics centers to use individually independent and uncoordinated platforms or solutions to achieve business goals. *For more details, please download the PDF or contact us.*

• Inventory Management System

Always flexible, always up-to-date.

Seamless Interconnection for Comprehensive Optimization Manhattan Active Supply Chain enables the innovation and optimization of complex distribution and transportation operations by providing practical visibility across the entire network. Dedicated features are available for various industries, including food distribution and retail, life sciences, apparel and footwear, high-tech electronics, third-party logistics, and more. Manhattan's Active Supply Chain enhances productivity within the warehouse, optimizes equipment utilization, and improves employee engagement. It also possesses the responsiveness to adapt to fluctuations in demand. With logistics center technology that offers ease of use and flexibility akin to a smartphone app, employee work speed increases, and the management efficiency of managers and administrators improves. *For more details, please download the PDF or contact us.*

• Inventory Management System

We aggregate all best practices for fulfillment and provide them through a cloud-native omnichannel platform.

We support companies in optimizing their extensive and complex operations, responding to changes in the market and demand, and innovating repeatedly, quickly, and as many times as needed. By using Manhattan's solutions, companies can always access the latest, seamlessly interconnected technologies. *For more details, please download the PDF or contact us.*

• Inventory Management System

PERI products are used at construction sites around the world. This time, we would like to introduce the construction work of the "Dunajec Road Bridge" spanning the Dunajec River in the town of Nowy Targ in southern Poland. The road bridge was planned to be constructed using a balanced cantilever method, dividing the cantilever beams starting from each pier into 10 segments. A particular concern was to strictly adhere to the concrete pouring cycle for each segment. To achieve this, a balanced cantilever carriage (VBC) equipped with a hydraulic advance system and an automatic formwork stripping function was adopted. By utilizing the VBC, it became possible to pour concrete for segments up to a maximum length of 5 meters in a single cycle, allowing for efficient and timely construction. PERI products: 1. TRIO Panel Formwork 2. VARIO GT24 Wall Formwork 3. PERI UP Flex Modular Scaffold 4. VST Heavy-Duty Shoring Tower PERI Japan Co., Ltd.

At a major purchasing specialty store located in Kanagawa Prefecture, we have introduced our commercial aroma diffuser rental service "MajestaFragrance," enhancing the store's atmosphere with fragrance. Installed models: MFmini (4,400 yen per month) × 2 units Adopted fragrance: Freesia Pear To ensure that customers visiting the store can relax during their appraisal and consultation time, we have implemented space branding with a "refined and approachable scent." The fragrance used is "Freesia Pear," which pleasantly spreads the freshness of fruity pear and the vibrant aroma of freesia. It warmly welcomes customers with a clean and high-quality scent. The "MFmini" introduced this time is a compact yet powerful diffuser known for its strong diffusion capabilities. It blends smartly into limited installation spaces such as reception counters and customer service areas, efficiently delivering fragrance. At Majesta Fragrance, we offer optimal diffuser models and fragrance suggestions tailored to the size of the store, type of business, and interior atmosphere. A "free trial installation" is also available before signing a contract.

Hotron Inc. has launched its new product, the "Vehicle Count Sensor CCS3"! This product is a ceiling-mounted sensor that combines infrared and radar technology. It reliably detects vehicles in both directions with a single unit, accommodating traffic during congestion and vehicle passing, thus achieving efficient occupancy management in large parking lots. Additionally, it can be utilized for exit warning purposes in addition to vehicle counting, contributing to the safe and smooth operation of parking facilities. 'Features' - Improved detection performance against changes in road surface during rainy weather by using both infrared and radar. - Equipped with IP67 waterproof and dustproof performance, making it effective even in salt damage areas. - Various settings can be configured from a dedicated app (for Android devices), with current settings easily visible at a glance. - The base dimensions are the same as the previous model "CCS2," allowing for smooth replacement of existing equipment. *For more details, please refer to the product information, catalog download, or contact us.*

We will be exhibiting at the "Osaka Industry Exhibition 2026" held at MyDome Osaka from October 14 (Wednesday) to 15 (Thursday), 2026. We will introduce our stress check, health management system, reservation and reception system, and interview system.

We have published the latest issue (Issue 94) of the ISO-related information magazine "Intertek News." Intertek News delivers information and various topics related to ISO audits, certifications, and verifications. The feature of this issue is titled "Understanding Standard Revisions," where we introduce key points of management system standard requirements that new personnel should first understand in preparation for standard revisions. Additionally, we have included customer case studies, contributions from auditors, and information on certifications and standards, as well as the latest topics, so please take a look.