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  4. [Must Read] What Customers Expect in the New Normal Era
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  • Oct 11, 2021
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Oct 11, 2021

[Must Read] What Customers Expect in the New Normal Era

マンハッタン・アソシエイツ マンハッタン・アソシエイツ
This report explores consumer trends driven by technology that have emerged amid such changes, based on a unique sponsored survey regarding consumer expectations and the capabilities of retailers to meet them. › Features that enable online growth › Centralized inventory management › Recognition of what is relevant to customers
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[Manhattan Active OMNI] Manhattan's cutting-edge technology breaks down barriers between channels, enabling any retail salesperson to perform comprehensive functions anytime, anywhere, through a single application. Whether at headquarters, in a contact center, or in-store, it provides the team with guidance on every aspect of omnichannel retail operations.
Regardless of the sales channel, you can share a comprehensive view of customers and transactions using case management, social listening, and communication. Retail store functions such as sales floors and clienteling are displayed with a modern user interface on any device, making it easier for staff to support customers no matter where they are in the store.

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Cloud-native Manhattan Active Warehouse Management

It is a warehouse management system that uses advanced technology that does not require software updates after implementation without versioning.

"Manhattan Active Warehouse Management" is a SaaS-based warehouse management system that has significantly expanded its global adoption. It has consistently received high ratings in Gartner's Magic Quadrant over the long term. 【Features】 <Versionless> After implementation, the operation of customized areas is guaranteed, and the system is automatically upgraded, allowing users to always utilize the latest version. <Microservices Architecture> By combining multiple independent functions, business logic is constructed, enabling zero-downtime system upgrades and flexible integration with external systems via APIs. This allows for the rapid implementation of new business models. <Auto-Scaling> The system is equipped with the ability to automatically scale out and in system resource capacity according to the fluctuating volume of transaction data during busy and slow business periods. <SaaS-based Operational Management> Infrastructure and application management is handled by Manhattan, allowing users to focus their management resources on developing extensions that drive and transform their business.

  • Logistics and warehouse management systems

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Manhattan Active Omni

Not the wonderful experience you think, but the experience that the customer desires.

The experiences that customers seek are as diverse as individual personalities. One of the wonderful experiences that customers may envision is a sense of closeness to the brand through high-touch communication. If we could recommend products that align with their preferences based on previous purchase history, the customer's purchase rate would increase. Alternatively, if we can provide such services to customers seeking convenience, they may return to shop with us repeatedly. To serve customers better, it is essential to seamlessly integrate physical stores, online platforms, and mobile services, offering a wide range of fulfillment options from same-day shipping to home delivery. Additionally, we must not forget about customers who want to finish their shopping as quickly as possible or those who might abandon their purchases without hesitation if there are long lines at checkout. *For more details, please download the PDF or contact us.*

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Store inventory

Improve store inventory accuracy and sales, and reduce product stockouts.

Due to the routine handling of products, the inventory accuracy at the store level remains at around 60 percent. Moreover, this was the case before the pressure from omnichannel fulfillment was applied. Activating the store network, which serves as a gateway for commerce often involving digital processing for products purchased online, is a top priority for delivering the omnichannel promise to customers. By ensuring store inventory accuracy, we can expand sales, reduce the risk of stockouts, and decrease the steps involved in in-store replenishment. Using mobile functionalities designed specifically for store employees for receiving and inventory management, we can handle processes such as store replenishment, orders from the website to the store, returns, and transfers for each shipment, case, carton, or item. With omnichannel commerce, the responsibilities of store employees have expanded beyond selling and providing services to customers, including accommodating options such as purchases from the online store, shipments from the store, and shipments to the store. *For more details, please download the PDF or contact us.*

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Store Fulfillment

Utilizing stores to maximize e-commerce sales.

The store fulfillment solution provides complete instructions and control from a single, responsive interface designed to run on any form factor and operating system. Whether in large stores with dedicated operations and customer service teams or in small stores where employees wear multiple hats, it offers easy-to-use mobile interfaces for reliable picking, packing, shipping from the store, and in-store pickups. Real-time access to in-store fulfillment information, activities, and processes enables efficient fulfillment while ensuring customer satisfaction. *For more details, please download the PDF or contact us.*

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Enterprise inventory

Provide a real-time view of ordered, third-party owned/reserved inventory during the movement of all fulfillment locations within the company.

Enterprise inventory effectively and in real-time displays inventory information across all fulfillment locations of a company. By integrating global inventory data across the entire fulfillment network, retailers can maximize opportunities across all sales channels. Let's ensure you always know where products are located within the network. *For more details, please download the PDF or contact us.*

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Manhattan Active Comprehensive Platform

Providing a single view that links customer, order, and inventory-related information.

By adopting a common integrated model within the company, customer, order, and inventory-related information is provided in a single view that is interconnected, eliminating the need for stores, customer service, and logistics centers to use individually independent and uncoordinated platforms or solutions to achieve business goals. *For more details, please download the PDF or contact us.*

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Manhattan Active Inventory

Centralized Management View of Corporate Inventory Strategy

Manhattan Active Inventory provides a centralized integrated view to examine a company's inventory strategy from all angles. From annual financial planning to daily replenishment orders and regular corporate planning adjustments, Manhattan Active Inventory offers the tools necessary to maximize value and profit from a company's inventory investment strategy, supporting the company's Push Possible. Towards the Era of Omnichannel Inventory Optimization Improving service levels to increase sales while controlling safety stock. This concept has been the foundation of inventory optimization for decades. However, in the era of digital commerce and omnichannel fulfillment, the approach to inventory optimization has fundamentally changed. Inventory is now utilized in real-time and in new, different ways, rendering most of the inventory management methodologies widely used today outdated. In this new realm, old methods no longer apply. Manhattan Active Inventory provides new perspectives and innovations to tackle today's omnichannel inventory challenges.

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Manhattan Active Supply Chain

Always flexible, always up-to-date.

Seamless Interconnection for Comprehensive Optimization Manhattan Active Supply Chain enables the innovation and optimization of complex distribution and transportation operations by providing practical visibility across the entire network. Dedicated features are available for various industries, including food distribution and retail, life sciences, apparel and footwear, high-tech electronics, third-party logistics, and more. Manhattan's Active Supply Chain enhances productivity within the warehouse, optimizes equipment utilization, and improves employee engagement. It also possesses the responsiveness to adapt to fluctuations in demand. With logistics center technology that offers ease of use and flexibility akin to a smartphone app, employee work speed increases, and the management efficiency of managers and administrators improves. *For more details, please download the PDF or contact us.*

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Manhattan Active Solutions

We aggregate all best practices for fulfillment and provide them through a cloud-native omnichannel platform.

We support companies in optimizing their extensive and complex operations, responding to changes in the market and demand, and innovating repeatedly, quickly, and as many times as needed. By using Manhattan's solutions, companies can always access the latest, seamlessly interconnected technologies. *For more details, please download the PDF or contact us.*

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[Please introduce this to the management and general affairs department] Update on the expense reimbursement system implementation case! The input and verification work for FB data that used to take 2-3 hours is now completed in just 5 minutes!

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An article has been published about the case of introducing the expense reimbursement system "Rakuraku Seisan" at TSP Corporation. ~ In the case of TSP ~ Before the introduction, there were challenges such as dealing with the "paper" sent from various locations and the reliance on specific individuals for the tasks. After the introduction, the input and checking of FB data, which used to take 2 to 3 hours, can now be completed in just 5 minutes. Additionally, the mindset of the accounting department, which was previously reliant on manual entry, has changed. [Case Overview] ■ Challenges before introduction - Dealing with "paper" sent from various locations, reliance on specific individuals ■ Key points of introduction - A robust support system for setup and operation - Easy to start from a small scale both financially and functionally *For more details, please refer to the related links or feel free to contact us.

Jul 02, 2026

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Event Report: AI Startup Engineering Meetup Held with Four AI Startups

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Engineering Meetup Report is Now Available! We have published the event report from the AI Startup Engineering Meetup, held at Google for Startups Campus Tokyo. The event brought together four AI startups, where engineers and engineering leaders with backgrounds at major companies shared insights on: ◆Product development ◆Career journeys ◆AI-related initiatives Kort Valuta was represented by our Chief Operating Officer and a Backend Engineer, who shared perspectives on product development in the fintech industry and the unique development environment of a startup. The networking session that followed sparked meaningful conversations on technology and career development, creating valuable new connections among participants. At Kort Valuta, we will continue to value collaboration with the technology community while striving to build even better products. Read the event report: https://prtimes.jp/main/html/rd/p/000000126.000076589.html We're hiring! If you're interested in building the future of fintech with us, check out our careers page: https://recruit.kortvaluta.com/?utm_source=WEB&utm_medium=sns&utm_campaign=ipros

Jul 02, 2026

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We have released the document 'Half a year of slacking vs. full operation in 3 months - Conditions for companies that should use initial setup support!'

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We have published a white paper titled "Half a Year of Procrastination vs. Full Operation in 3 Months - Conditions for Companies That Should Use Initial Setup Support," aimed at companies considering the introduction and operation of attendance management systems. This document clearly explains the key points of initial setup that are prone to difficulties during implementation, as well as the differences between handling it in-house and utilizing specialized support. If you want to smoothly launch an attendance management system, please take a look.

Jul 01, 2026

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Summer Grand Thanksgiving Festival 2026

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From July 2026 until the end of September, we will hold a Summer Grand Appreciation Festival! High-pressure washers at great prices! Plan 1: A special set of SP60L/60new/60DX/60GE comes with a free Z swivel joint set! Plan 2: Customers who purchase a compressor will receive a new red hose (30m) for free! Plan 3: Washing hose [6M] available at a special price! A wide range of popular high-pressure washer series, cleaning accessories, painting machines, compressors, and other products are also available! Items listed can be purchased at great deals! Don't miss this opportunity!

Jul 01, 2026

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Notice of Envu Ant Bait Certification Renewal

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(Japan) Termite Control Association Hachikusan FL No. 3359 (Japan) Termite Control Association Hachikusan MC No. 3511 The update from July 1, 2026, is now available.

Jul 01, 2026

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