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  4. Case Study on Order Management System Implementation: "Super Retail Group"
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  • Jul 12, 2021
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Jul 12, 2021

Case Study on Order Management System Implementation: "Super Retail Group"

マンハッタン・アソシエイツ マンハッタン・アソシエイツ
Reducing fulfillment costs by utilizing Manhattan [Challenge] Over 20% of delivery orders were shipped out of state at a high cost, despite having inventory available within the state. Additionally, over 15% of delivery orders were split into multiple packages, which also contributed to the increase in fulfillment costs.
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Order Management Introduction Link
Born in the cloud and built entirely on microservices, it is designed to be scalable and requires no upgrades at all. By utilizing machine learning and IoT integration, it ensures that customer commitments are fulfilled reliably. This is the true system of customer orders spanning all channels, brands, and regions, significantly enhancing operational agility and customer experience.

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導入事例.jpg

[Example of Order Management System Implementation] Super Retail Group

Reducing fulfillment costs using Manhattan.

■Issues More than 20% of delivery orders were shipped out of state at a high cost, despite having inventory available within the state. Additionally, over 15% of delivery orders were split into multiple packages, which also contributed to an increase in fulfillment costs. *For more details, please refer to the PDF document or feel free to contact us.*

  • Logistics and warehouse management systems

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Order Management Case Study: PVH Corp. in the United States

The rapid launch of "store delivery" supports PVH Corporation's commerce boom.

PVH Corp. is one of the most admired fashion and lifestyle companies in the world, with a portfolio that includes iconic brands such as Calvin Klein, TOMMY HILFIGER, Van Heusen, IZOD, ARROW, Warner's, Olga, Geoffrey Beene, as well as digitally-focused True&Co. PVH Corp. sells directly to consumers through its online sites and physical stores. As the COVID-19 pandemic spread, PVH's stores were temporarily closed in compliance with government orders. As a result, there was a sharp increase in demand on online sites, necessitating access to store inventory to expand consumer choices and fulfill orders. *For more details, please refer to the PDF document or feel free to contact us.*

  • Logistics and warehouse management systems

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Cloud-native Manhattan Active Warehouse Management

It is a warehouse management system that uses advanced technology that does not require software updates after implementation without versioning.

"Manhattan Active Warehouse Management" is a SaaS-based warehouse management system that has significantly expanded its global adoption. It has consistently received high ratings in Gartner's Magic Quadrant over the long term. 【Features】 <Versionless> After implementation, the operation of customized areas is guaranteed, and the system is automatically upgraded, allowing users to always utilize the latest version. <Microservices Architecture> By combining multiple independent functions, business logic is constructed, enabling zero-downtime system upgrades and flexible integration with external systems via APIs. This allows for the rapid implementation of new business models. <Auto-Scaling> The system is equipped with the ability to automatically scale out and in system resource capacity according to the fluctuating volume of transaction data during busy and slow business periods. <SaaS-based Operational Management> Infrastructure and application management is handled by Manhattan, allowing users to focus their management resources on developing extensions that drive and transform their business.

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Manhattan Active Omni

Not the wonderful experience you think, but the experience that the customer desires.

The experiences that customers seek are as diverse as individual personalities. One of the wonderful experiences that customers may envision is a sense of closeness to the brand through high-touch communication. If we could recommend products that align with their preferences based on previous purchase history, the customer's purchase rate would increase. Alternatively, if we can provide such services to customers seeking convenience, they may return to shop with us repeatedly. To serve customers better, it is essential to seamlessly integrate physical stores, online platforms, and mobile services, offering a wide range of fulfillment options from same-day shipping to home delivery. Additionally, we must not forget about customers who want to finish their shopping as quickly as possible or those who might abandon their purchases without hesitation if there are long lines at checkout. *For more details, please download the PDF or contact us.*

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オーダー管理.jpg

Order management

Manage orders collectively from various sales channels such as EC, online marketplaces, logistics centers (DC), stores, direct shippers, and agents.

Retailers can utilize order management throughout the entire lifecycle of customer orders, from credit fraud checks to payment processing and delivery of purchased items. In "order management," all systems are interconnected, including the creation of transactions with customers, interactions, documentation, and responses. It provides centralized access to all reliable information regarding orders. E-commerce personnel, customers, call center staff, shipping personnel, and store staff can grasp the status of transactions and overall inventory in real-time. By integrating and managing customer orders across all sales channels, brands, and regions within a single system, the omnichannel purchasing experience can be significantly improved. *For more details, please download the PDF or contact us.*

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Manhattan Active Comprehensive Platform

Providing a single view that links customer, order, and inventory-related information.

By adopting a common integrated model within the company, customer, order, and inventory-related information is provided in a single view that is interconnected, eliminating the need for stores, customer service, and logistics centers to use individually independent and uncoordinated platforms or solutions to achieve business goals. *For more details, please download the PDF or contact us.*

  • Inventory Management System

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Manhattan Active Supply Chain

Always flexible, always up-to-date.

Seamless Interconnection for Comprehensive Optimization Manhattan Active Supply Chain enables the innovation and optimization of complex distribution and transportation operations by providing practical visibility across the entire network. Dedicated features are available for various industries, including food distribution and retail, life sciences, apparel and footwear, high-tech electronics, third-party logistics, and more. Manhattan's Active Supply Chain enhances productivity within the warehouse, optimizes equipment utilization, and improves employee engagement. It also possesses the responsiveness to adapt to fluctuations in demand. With logistics center technology that offers ease of use and flexibility akin to a smartphone app, employee work speed increases, and the management efficiency of managers and administrators improves. *For more details, please download the PDF or contact us.*

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Manhattan Active Solutions

We aggregate all best practices for fulfillment and provide them through a cloud-native omnichannel platform.

We support companies in optimizing their extensive and complex operations, responding to changes in the market and demand, and innovating repeatedly, quickly, and as many times as needed. By using Manhattan's solutions, companies can always access the latest, seamlessly interconnected technologies. *For more details, please download the PDF or contact us.*

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Are you exhausting yourself both mentally and physically by dedicating yourself to colleagues at work? 'Self-Sacrificing Giver'

"SBS Marketing Co., Ltd." Are you exhausting yourself both mentally and physically by serving your colleagues and others? 'Self-Sacrificing Giver'

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Based on practical experience in support companies and business companies, SBS Marketing Co., Ltd. provides consulting services related to marketing, sales promotion, and customer acquisition primarily in the BtoB (business-to-business) sector. On August 18, 2026 (Tuesday), they published a page titled "Are you exhausting yourself mentally and physically by serving your colleagues at work!? 'Self-Sacrificing Giver.'" The 'Self-Sacrificing Giver' ignores their own interests to serve others, leading to mental and physical exhaustion. The page explains the three characteristics of humans that include 'Givers,' the traits and scenarios that lead to 'Self-Sacrificing Givers,' the psychological backgrounds they fall into, and methods to become a healthy 'Other-Oriented Giver.' (Page Overview: Excerpts) ■ What is a 'Self-Sacrificing Giver'? ■ Scenarios where 'Self-Sacrificing Givers' are likely to occur in the workplace ■ Psychological backgrounds that 'Self-Sacrificing Givers' fall into ■ Methods to become a healthy 'Other-Oriented Giver' (DL content only) ▼ For more details, please visit this page. https://sbsmarketing.co.jp/blog/self-sacrificing-giver-2026-08/

Aug 20, 2026

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Luxury fragrance presentation with commercial diffusers for cabaret clubs in the city.

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We have introduced the Majesta Fragrance commercial diffuser at a cabaret club in Tokyo. It has been implemented to enhance the ambiance of the space and to address odors from tobacco and other sources. We have installed the following two models according to the size and atmosphere of the space: - MF-02S: for the main floor and VIP rooms - MFmini: for the restrooms The "MF-02S" delivers a pleasant fragrance over a wide area in the main floor and VIP rooms. The "MFmini" is placed in the restrooms to maintain a clean and space-efficient environment. Effects of fragrance enhancement on the establishment (examples): - Improvement of "first impressions" and creation of a memorable space. - Increased motivation and retention rates among staff. - Clear differentiation from other establishments. - Maintenance of cleanliness and a clean impression. Free trial installation currently available For establishments and companies that want to "try out how much it actually smells" or "consider after experiencing the effects," we are accepting requests for free trial installations. If you are an establishment or company looking to enhance the value of your space, please feel free to contact us.

Aug 20, 2026

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The monitoring system "Techmat" has been featured in the Silver Industry Newspaper.

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Our monitoring system "Techmat High-Function Type" has been featured in the Silver Industry Newspaper. It visualizes body pressure distribution, body pressure changes, heart rate, breathing, and sleep state in real-time/history, supporting nighttime monitoring and pressure sore prevention care. It is a product that can be easily used by anyone and can be viewed on smartphones and PCs. It can be used immediately if there is a Wi-Fi environment.

Aug 20, 2026

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We have started handling the new product, the concrete sensor product 'SONO HUB (Water/Cement Ratio Sensor / Web Application)'.

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PERI has started handling the concrete sensor "SONO HUB (Water/Cement Ratio Sensor / Web Application)" that can be used during concrete pouring at construction sites. By using "SONO HUB (Water/Cement Ratio Sensor / Web Application)," you can quickly and accurately measure the unit water content of fresh concrete on-site. The product composition of "SONO HUB" consists of the following two components: 1. "Portable measuring device that displays measurement results" 2. "Shovel-shaped measuring probe" Furthermore, by utilizing the measured data with the "Web Application (Cloud Application)," you can visualize, analyze, and create reports on the data. The use is not limited to construction sites. For example, in laboratories or facilities that manufacture concrete products, you can maximize workability and manage unit water content without sacrificing quality. *For more details about this product, please feel free to contact us. PERI Japan Co., Ltd.

Aug 20, 2026

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Swallow Incubate Tech Blog launched: implementation notes on liveness detection and face recognition

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Swallow Incubate Co., Ltd. has launched the Swallow Incubate Tech Blog, a technical site covering the implementation of liveness detection, face recognition and image processing. Developers who design and build face recognition systems have told us they lack the information needed to judge which technology to choose and what it can and cannot do. In particular, face recognition and liveness detection (protection against presentation attacks) are separate technologies - a point that is often recognised only at the implementation stage. The blog publishes that material. Our editorial rule is that every article carries implementation code and measured results. It is organised into three categories: Liveness Detection, OpenCV for C++, and OpenCV for C#.

Aug 20, 2026

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