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  4. Impact of the new coronavirus on the retail industry
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  • Mar 27, 2020
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Mar 27, 2020

Impact of the new coronavirus on the retail industry

マンハッタン・アソシエイツ マンハッタン・アソシエイツ
Amid the ongoing situation with the novel coronavirus, the safest method is to switch from face-to-face interactions to online alternatives. We are witnessing such situations in the retail industry. A significant amount of purchasing behavior that traditionally took place in physical stores has temporarily shifted online. Due to the impact of indoor sheltering, there is also an increasing demand for relatively new fulfillment methods such as home delivery and curbside pickup. While there has been extensive reporting on the recruitment of hundreds of thousands of warehouse workers and delivery personnel, it is clear that the retail, wholesale, and manufacturing industries are coming together to respond to this consumer-driven shift in demand.
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Manhattan Active Comprehensive Platform

Providing a single view that links customer, order, and inventory-related information.

By adopting a common integrated model within the company, customer, order, and inventory-related information is provided in a single view that is interconnected, eliminating the need for stores, customer service, and logistics centers to use individually independent and uncoordinated platforms or solutions to achieve business goals. *For more details, please download the PDF or contact us.*

  • Inventory Management System

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Manhattan Active Solutions

We aggregate all best practices for fulfillment and provide them through a cloud-native omnichannel platform.

We support companies in optimizing their extensive and complex operations, responding to changes in the market and demand, and innovating repeatedly, quickly, and as many times as needed. By using Manhattan's solutions, companies can always access the latest, seamlessly interconnected technologies. *For more details, please download the PDF or contact us.*

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Cloud-native Manhattan Active Warehouse Management

It is a warehouse management system that uses advanced technology that does not require software updates after implementation without versioning.

"Manhattan Active Warehouse Management" is a SaaS-based warehouse management system that has significantly expanded its global adoption. It has consistently received high ratings in Gartner's Magic Quadrant over the long term. 【Features】 <Versionless> After implementation, the operation of customized areas is guaranteed, and the system is automatically upgraded, allowing users to always utilize the latest version. <Microservices Architecture> By combining multiple independent functions, business logic is constructed, enabling zero-downtime system upgrades and flexible integration with external systems via APIs. This allows for the rapid implementation of new business models. <Auto-Scaling> The system is equipped with the ability to automatically scale out and in system resource capacity according to the fluctuating volume of transaction data during busy and slow business periods. <SaaS-based Operational Management> Infrastructure and application management is handled by Manhattan, allowing users to focus their management resources on developing extensions that drive and transform their business.

  • Logistics and warehouse management systems

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Store Fulfillment

Utilizing stores to maximize e-commerce sales.

The store fulfillment solution provides complete instructions and control from a single, responsive interface designed to run on any form factor and operating system. Whether in large stores with dedicated operations and customer service teams or in small stores where employees wear multiple hats, it offers easy-to-use mobile interfaces for reliable picking, packing, shipping from the store, and in-store pickups. Real-time access to in-store fulfillment information, activities, and processes enables efficient fulfillment while ensuring customer satisfaction. *For more details, please download the PDF or contact us.*

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Store inventory

Improve store inventory accuracy and sales, and reduce product stockouts.

Due to the routine handling of products, the inventory accuracy at the store level remains at around 60 percent. Moreover, this was the case before the pressure from omnichannel fulfillment was applied. Activating the store network, which serves as a gateway for commerce often involving digital processing for products purchased online, is a top priority for delivering the omnichannel promise to customers. By ensuring store inventory accuracy, we can expand sales, reduce the risk of stockouts, and decrease the steps involved in in-store replenishment. Using mobile functionalities designed specifically for store employees for receiving and inventory management, we can handle processes such as store replenishment, orders from the website to the store, returns, and transfers for each shipment, case, carton, or item. With omnichannel commerce, the responsibilities of store employees have expanded beyond selling and providing services to customers, including accommodating options such as purchases from the online store, shipments from the store, and shipments to the store. *For more details, please download the PDF or contact us.*

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Enterprise inventory

Provide a real-time view of ordered, third-party owned/reserved inventory during the movement of all fulfillment locations within the company.

Enterprise inventory effectively and in real-time displays inventory information across all fulfillment locations of a company. By integrating global inventory data across the entire fulfillment network, retailers can maximize opportunities across all sales channels. Let's ensure you always know where products are located within the network. *For more details, please download the PDF or contact us.*

  • Logistics and warehouse management systems

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Order management

Manage orders collectively from various sales channels such as EC, online marketplaces, logistics centers (DC), stores, direct shippers, and agents.

Retailers can utilize order management throughout the entire lifecycle of customer orders, from credit fraud checks to payment processing and delivery of purchased items. In "order management," all systems are interconnected, including the creation of transactions with customers, interactions, documentation, and responses. It provides centralized access to all reliable information regarding orders. E-commerce personnel, customers, call center staff, shipping personnel, and store staff can grasp the status of transactions and overall inventory in real-time. By integrating and managing customer orders across all sales channels, brands, and regions within a single system, the omnichannel purchasing experience can be significantly improved. *For more details, please download the PDF or contact us.*

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Manhattan Active Omni

Not the wonderful experience you think, but the experience that the customer desires.

The experiences that customers seek are as diverse as individual personalities. One of the wonderful experiences that customers may envision is a sense of closeness to the brand through high-touch communication. If we could recommend products that align with their preferences based on previous purchase history, the customer's purchase rate would increase. Alternatively, if we can provide such services to customers seeking convenience, they may return to shop with us repeatedly. To serve customers better, it is essential to seamlessly integrate physical stores, online platforms, and mobile services, offering a wide range of fulfillment options from same-day shipping to home delivery. Additionally, we must not forget about customers who want to finish their shopping as quickly as possible or those who might abandon their purchases without hesitation if there are long lines at checkout. *For more details, please download the PDF or contact us.*

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Manhattan Active Inventory

Centralized Management View of Corporate Inventory Strategy

Manhattan Active Inventory provides a centralized integrated view to examine a company's inventory strategy from all angles. From annual financial planning to daily replenishment orders and regular corporate planning adjustments, Manhattan Active Inventory offers the tools necessary to maximize value and profit from a company's inventory investment strategy, supporting the company's Push Possible. Towards the Era of Omnichannel Inventory Optimization Improving service levels to increase sales while controlling safety stock. This concept has been the foundation of inventory optimization for decades. However, in the era of digital commerce and omnichannel fulfillment, the approach to inventory optimization has fundamentally changed. Inventory is now utilized in real-time and in new, different ways, rendering most of the inventory management methodologies widely used today outdated. In this new realm, old methods no longer apply. Manhattan Active Inventory provides new perspectives and innovations to tackle today's omnichannel inventory challenges.

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[Please be sure to introduce this to the management and general affairs department] Update on the introduction case of the attendance management system! With the thorough support of our sales representatives, you can rest assured about the configuration changes tailored to your regulations.

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An article has been published regarding the case of introducing the attendance management system "KING OF TIME" to G.C. Planning Co., Ltd. ~ In the case of G.C. Planning ~ The previous attendance management system had the challenge of making it difficult to check attendance in compliance with laws and regulations. The decision to implement was based on top-class implementation achievements and the unique support system of the agency, i Business Partners. Although there were moments that felt challenging during the implementation and operation, we resolved each issue by consulting with the sales representatives of iBP. [Case Overview] ■ Challenges before implementation - The previous attendance management system made it difficult to check attendance in compliance with laws and regulations. ■ Key points of implementation - Top-class implementation achievements and the unique support system of the agency, i Business Partners. *For more details, please refer to the related links or feel free to contact us.

Jun 30, 2026

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Case Study 002: Verbalizing the "somewhat inconvenient" issues faced by Human Resources and General Affairs. A case of organizing challenges and proposals for a client in the medical equipment handling industry with approximately 200 employees.

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"Somehow inconvenient" can turn into "accident risk" if left unattended, rather than just being a "hassle." Especially since personnel information serves as the starting point for many operations such as payroll, social insurance, and various allowances, if the freshness and consistency of the information deteriorate, the interactions with stakeholders can increase dramatically. What we are introducing this time is the process of articulating and organizing the "vague discomfort" that a medical equipment handling company with around 200 employees was experiencing as an issue. When we articulate "somehow inconvenient"... 1) It is a hassle to communicate with the payroll BPO when there are changes to personnel information. 2) Changes submitted by employees are in Excel, requiring re-entry. 3) Employees do not submit information in the correct format. 4) The person in charge leaves before becoming fully familiar with the operations. Information from iBP In response to such situations, the first step we took was traffic organization (issue clarification). You can read the continuation without needing to input personal information. Please visit the iBusiness Partners column page! https://ibp-column.sfsite.me/35402

Jun 29, 2026

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Hotron Group Case Page

[Case Study] Hotron pursues sensor technology and creates products that generate safe and comfortable living spaces. We would like to introduce Hotron products that support people's lives throughout the city.

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We will introduce the implementation results of the sensor technology developed by the Hotron Group, which has been cultivated over more than half a century, through customer case studies. In addition to automatic door sensors, we also offer a wide range of vehicle detection sensors and nursing/care sensors. We have many implementation examples available, so please take a look at the case study page.

Jun 29, 2026

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Leave the scent design of your personal gym to Majesta Fragrance!

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How are you addressing "sweat odor management" and "creating an atmosphere" in your gym? The "scent" you experience the moment you step inside greatly influences the gym's first impression. With the commercial diffuser rental service 'MajestaFragrance', you can create a high-quality and clean atmosphere within your gym. Three benefits of introducing scent in your gym: - Comfortably covers unpleasant odors: Reduces sweat smell and maintains a clean impression. - Motivation & relaxation effects: Enhances members' concentration and contributes to increased satisfaction. - Differentiation from other gyms: The experience of "being comfortable" and "having a pleasant scent" improves word-of-mouth and repeat rates. MajestaFragrance's compact and sophisticated design of commercial diffusers can be installed even in limited spaces. Why not try "scent creation" with a free trial installation?

Jun 27, 2026

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When the sensor detects the car, the rotating light will turn on.

Ideal for entrances and exits of parking lots and stores! Alert pedestrians of vehicle departures with the light from the rotating lamp! Here’s a proposal for a departure warning sensor! Free catalog available!

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[To the owners of parking lots and parking lot construction companies] "I'm worried about not colliding with pedestrians when leaving the parking lot in my car..." Among vehicle entrances to parking lots, stores, residences, and factories, those particularly facing sidewalks or roadways are expected to pose risks of dangerous incidents such as collisions with pedestrians or between vehicles. To alleviate such concerns, Hotron proposes a [Departure Warning Sensor] that detects vehicle departures using various sensors and alerts the surroundings with LED lights and buzzers. The device consists of a simple configuration of "Sensor" + "Controller" + "Switching Power Supply (24V)" + "LED Rotating Light." *Please note that a separate control panel including the controller and switching power supply (24V) is required when using the departure warning system. *We kindly ask customers to arrange for the switching power supply (24V), LED rotating light, control panel, circuit breakers, etc. Since it can be retrofitted, it can also be used for existing parking lot entrances. We hope this will contribute to safer vehicle passage for everyone. ◎ For more details, please contact us or download the catalog.

Jun 26, 2026

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