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  4. The Importance of Inventory Management in Retail: Accuracy of Store Inventory
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  • Jan 13, 2020
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Jan 13, 2020

The Importance of Inventory Management in Retail: Accuracy of Store Inventory

マンハッタン・アソシエイツ マンハッタン・アソシエイツ
Omnichannel fulfillment is undoubtedly important for retailers, but as stores become an essential part of omnichannel fulfillment strategies, new risks also arise. The loss of sales opportunities is an obvious risk, but disappointing customers is also a significant risk. When a customer orders online and is promised that their order will be ready for pickup at a specific time, they naturally expect it to be ready. If it is not, they may feel dissatisfied and choose not to shop with you again. In today’s highly competitive environment, this can easily lead to lost business opportunities and a decline in brand reputation. According to a study by Forrester Research, poor customer service is estimated to result in a loss of sales opportunities amounting to \$62 billion annually in the United States.
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The Importance of Inventory Management in Retail: Accuracy of Store Inventory

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Store Fulfillment

Utilizing stores to maximize e-commerce sales.

The store fulfillment solution provides complete instructions and control from a single, responsive interface designed to run on any form factor and operating system. Whether in large stores with dedicated operations and customer service teams or in small stores where employees wear multiple hats, it offers easy-to-use mobile interfaces for reliable picking, packing, shipping from the store, and in-store pickups. Real-time access to in-store fulfillment information, activities, and processes enables efficient fulfillment while ensuring customer satisfaction. *For more details, please download the PDF or contact us.*

  • Inventory Management System

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Store inventory

Improve store inventory accuracy and sales, and reduce product stockouts.

Due to the routine handling of products, the inventory accuracy at the store level remains at around 60 percent. Moreover, this was the case before the pressure from omnichannel fulfillment was applied. Activating the store network, which serves as a gateway for commerce often involving digital processing for products purchased online, is a top priority for delivering the omnichannel promise to customers. By ensuring store inventory accuracy, we can expand sales, reduce the risk of stockouts, and decrease the steps involved in in-store replenishment. Using mobile functionalities designed specifically for store employees for receiving and inventory management, we can handle processes such as store replenishment, orders from the website to the store, returns, and transfers for each shipment, case, carton, or item. With omnichannel commerce, the responsibilities of store employees have expanded beyond selling and providing services to customers, including accommodating options such as purchases from the online store, shipments from the store, and shipments to the store. *For more details, please download the PDF or contact us.*

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Maximize order profit margin and profitability.

Using intelligent optimization, evaluate many parameters related to fulfillment, transportation, stores, and customers in real time.

Adaptive Network Fulfillment (ANF) uses intelligent optimization to evaluate many parameters related to fulfillment, transportation, stores, and customers in real time, minimizing the impact on the in-store shopping experience and store employees while maximizing order profit margins and profitability. ANF is the final piece of the inventory puzzle for omnichannel retailers, enabling optimized sourcing in addition to providing visibility and availability views of global inventory. Since stores are one of the most important components of an omnichannel retailer's fulfillment network, it is necessary to adjust for the complexities and differences when using stores as opposed to logistics centers for fulfillment. In stores, additional considerations such as past performance in fulfillment, staff workload, in-store traffic, and inventory levels need to be evaluated. *For more details, please download the PDF or contact us.*

  • Logistics and warehouse management systems

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オーダー管理.jpg

Order management

Manage orders collectively from various sales channels such as EC, online marketplaces, logistics centers (DC), stores, direct shippers, and agents.

Retailers can utilize order management throughout the entire lifecycle of customer orders, from credit fraud checks to payment processing and delivery of purchased items. In "order management," all systems are interconnected, including the creation of transactions with customers, interactions, documentation, and responses. It provides centralized access to all reliable information regarding orders. E-commerce personnel, customers, call center staff, shipping personnel, and store staff can grasp the status of transactions and overall inventory in real-time. By integrating and managing customer orders across all sales channels, brands, and regions within a single system, the omnichannel purchasing experience can be significantly improved. *For more details, please download the PDF or contact us.*

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Manhattan Active Omni

Not the wonderful experience you think, but the experience that the customer desires.

The experiences that customers seek are as diverse as individual personalities. One of the wonderful experiences that customers may envision is a sense of closeness to the brand through high-touch communication. If we could recommend products that align with their preferences based on previous purchase history, the customer's purchase rate would increase. Alternatively, if we can provide such services to customers seeking convenience, they may return to shop with us repeatedly. To serve customers better, it is essential to seamlessly integrate physical stores, online platforms, and mobile services, offering a wide range of fulfillment options from same-day shipping to home delivery. Additionally, we must not forget about customers who want to finish their shopping as quickly as possible or those who might abandon their purchases without hesitation if there are long lines at checkout. *For more details, please download the PDF or contact us.*

  • Logistics and warehouse management systems

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Related catalog(3)

Order Streaming

Order Streaming

TECHNICAL
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How to build a customer-centered order system.

How to build a customer-centered order system.

TECHNICAL
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Manhattan Active Omni - Integrating your commerce from every aspect.

Manhattan Active Omni - Integrating your commerce from every aspect.

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We have released the document 'Half a year of slacking vs. full operation in 3 months - Conditions for companies that should use initial setup support!'

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We have published a white paper titled "Half a Year of Procrastination vs. Full Operation in 3 Months - Conditions for Companies That Should Use Initial Setup Support," aimed at companies considering the introduction and operation of attendance management systems. This document clearly explains the key points of initial setup that are prone to difficulties during implementation, as well as the differences between handling it in-house and utilizing specialized support. If you want to smoothly launch an attendance management system, please take a look.

Jul 01, 2026

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Summer Grand Thanksgiving Festival 2026

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From July 2026 until the end of September, we will hold a Summer Grand Appreciation Festival! High-pressure washers at great prices! Plan 1: A special set of SP60L/60new/60DX/60GE comes with a free Z swivel joint set! Plan 2: Customers who purchase a compressor will receive a new red hose (30m) for free! Plan 3: Washing hose [6M] available at a special price! A wide range of popular high-pressure washer series, cleaning accessories, painting machines, compressors, and other products are also available! Items listed can be purchased at great deals! Don't miss this opportunity!

Jul 01, 2026

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Notice of Envu Ant Bait Certification Renewal

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(Japan) Termite Control Association Hachikusan FL No. 3359 (Japan) Termite Control Association Hachikusan MC No. 3511 The update from July 1, 2026, is now available.

Jul 01, 2026

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[Please be sure to introduce this to the management and general affairs department] Update on the introduction case of the attendance management system! With the thorough support of our sales representatives, you can rest assured about the configuration changes tailored to your regulations.

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An article has been published regarding the case of introducing the attendance management system "KING OF TIME" to G.C. Planning Co., Ltd. ~ In the case of G.C. Planning ~ The previous attendance management system had the challenge of making it difficult to check attendance in compliance with laws and regulations. The decision to implement was based on top-class implementation achievements and the unique support system of the agency, i Business Partners. Although there were moments that felt challenging during the implementation and operation, we resolved each issue by consulting with the sales representatives of iBP. [Case Overview] ■ Challenges before implementation - The previous attendance management system made it difficult to check attendance in compliance with laws and regulations. ■ Key points of implementation - Top-class implementation achievements and the unique support system of the agency, i Business Partners. *For more details, please refer to the related links or feel free to contact us.

Jun 30, 2026

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Chic Holdings Showcases Internal Communication Initiatives with TwooCa

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70% Adoption Achieved — Fostering Natural Workplace Connections in a Hybrid Work Environment* We have published a new customer success story featuring Chic Holdings Co., Ltd., showcasing how TwooCa is helping strengthen internal communication in the era of hybrid work. As hybrid work becomes the norm, many organizations are facing a common challenge: maintaining meaningful connections and spontaneous communication among employees. At Chic Holdings, TwooCa is being used to support initiatives such as company lunch gatherings and peer appreciation messages, creating more opportunities for employees to connect naturally across departments. Read the full customer story: https://prtimes.jp/main/html/rd/p/000000125.000076589.html Approximately 70% of the company's 49 employees actively use TwooCa (*According to Chic Holdings). The interview explores: The background behind the initiative How TwooCa has been integrated into employee engagement programs The positive impact on workplace communication and cross-department collaboration If you're exploring new approaches to employee engagement, workplace culture, or corporate wellbeing, we hope you'll find this case study valuable. #TwooCa #EmployeeEngagement #HybridWork #CorporateWellbeing #HRTech #WorkplaceCulture #DigitalTransformation #PeopleStrategy

Jun 30, 2026

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