Current Status and Challenges of Voice Analysis: Key Points for Implementing Voice Analysis

■Expectations and Current Status of Voice Analysis
The technology of voice analysis is highly anticipated for applications such as creating meeting minutes and in call centers.
However, the reality is that it often ends at the PoC (Proof of Concept) stage, with few reaching actual implementation.
■Barriers in Meetings
Meeting minutes, which are necessary for various meetings such as sales meetings and management meetings, require not only system implementation but also environmental adjustments and coordination for deployment.
■Barriers in Phone Communication
The use of voice analysis in call centers is complicated by the fact that it involves telephones, where the voices of customers and operators, along with background noise, can reduce the accuracy of analysis.
■Implementation Beyond Barriers
In this seminar, we will introduce the current state of voice analysis technology and effective examples of implementation.
Additionally, we will present our services that utilize voice for emotion analysis and chatbots.

Date and time | Wednesday, Sep 30, 2020 03:00 PM ~ 04:00 PM |
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Entry fee | Free |
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