【Use Case】By simply using Sweet, you can understand what is needed for operating a contact center (call center).

This is a case of a customer who had little experience in operating a contact center (call center) and was operating in a trial-and-error manner using resources like the COPC textbook before implementation.
Sweet is equipped with a wealth of practical, real-world features that are not covered in reference materials, allowing users to understand what information is needed and how that information is utilized simply by using the system. Even when creating work schedules, the UI is designed to allow for a step-by-step approach, enabling users to acquire the skills necessary for contact center operations through practical experience, so customers with little operational experience were able to use it without any issues.
While Sweet has many features, it is okay not to master all of them from the start. The design allows users to begin with the minimum necessary functions and gradually increase features according to their proficiency and pace, enabling them to improve accuracy without strain. The reasons for adopting Sweet include its ability to seamlessly handle everything from workload forecasting to optimal personnel allocation, personnel management, attendance management, and seating arrangements, with each function meticulously designed based on practical needs, which has received high praise.

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