Information and Communications

DTS WEST

EstablishmentFebruary 1979
capital10000Ten thousand
number of employees283
addressKyoto/Shimogyo-ku, Kyoto-shi/28-2 Tachiuri Higashimachi, Nishiryu-cho, Shijo-dori, Shimogyo-ku, Kyoto City
phone075-286-8393
last updated：
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DTS WEST List of Products and Services

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AI FAQ solution "kotosora" (chatbot)

It realizes an FAQ (chatbot) as if you are having a conversation.

"Kotosora" is an AI FAQ solution that utilizes natural language processing. Unlike the monotonous exchange of questions and answers typically seen in general FAQs, it can guide users to answers in a manner closer to human conversation. It can be used for inquiry responses at contact centers, help desks, and call centers, as well as for integration with knowledge databases and various systems. 【Features】 ■ Responds to inquiries 24/7, 365 days a year ■ Natural interactions that feel like talking to a person ■ Gently answers the same question multiple times ■ Suggests options to reach the goal quickly ■ Achieves self-resolution through knowledge accumulation ■ Easy management of Q&A with an EXCEL sheet *For more details, please download the PDF or feel free to contact us.

  • WEB customer service system

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