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Our company offers training to improve customer service skills for engineers. Engineers are needed who can sense the customer's situation, infer their psychology, and navigate them to a solution while alleviating their concerns. Through this training, we aim to enhance customer satisfaction, improve employee satisfaction, and further increase the value of the technical department as engineers grow. Please feel free to contact us if you have any requests. 【Features】 ■ Mindset transformation from negative to zero, and from zero to creating added value ■ Understanding customers from a customer-centric perspective (customer viewpoint + customer thinking) ■ Aiming to improve employee satisfaction and, in turn, enhance customer satisfaction *For more details, please download the PDF or feel free to contact us.
