システムプラネット List of Products and Services

Generally, when building a contact center system, four main systems are required: IVR, call recording system, PBX, and CRM. However, with the solution provided by our "Contact Center Template," it is possible to build a system with equivalent functionality using only two systems: IP-PBX and CRM. Additionally, since this solution utilizes "SugarCRM," there is no need to purchase additional options, allowing for sales activities that leverage the information accumulated in the contact center as a sales force automation (SFA) tool. [Features] ■ Stress-free operability ■ CTI integration ■ Customizability *For more details, please download the PDF or feel free to contact us.

• CRM (Customer Relationship Management System)
• SFA (Sales Support System)

"SugarCRM" is a commercial open-source customer management system that provides high-quality customer response features (CRM) in an all-in-one solution for marketing, sales, and support departments. It has a proven track record as an alternative to traditional expensive CRM products and continues to adapt flexibly to the ever-changing needs due to its customizable nature. Please feel free to contact us if you have any inquiries. 【Features】 ■ Marketing management features ■ Sales management features ■ Customer support features ■ Groupware ■ System integration features, etc. *For more details, please download the PDF or feel free to contact us.

• CRM (Customer Relationship Management System)
• SFA (Sales Support System)
• Online business negotiation system