経営環境分析センター List of Products and Services

Our company has established a custom-made training system aimed at improving service quality, which is essential for promoting the basics of customer service (CS) and activities that lead to corrective actions for stores with low CS levels, particularly in response to requests. In the training, participants will reaffirm the meaning of CS in financial institutions and review survey results from CS monitors, focusing on understanding what true service is expected by customers. Instructors tailored to the participants' needs will provide guidance. [Training Content] ■ Sharing awareness of CS themes throughout the branch, conducting training as a unified team, and declaring the branch manager's commitment to CS actions. ■ A training program to enhance customer service manners and consultation response skills based on the results of CS monitor surveys, focusing on "what customers want." ■ A CS improvement program to enhance likability, led by former cabin attendants. ■ A role-playing program where experienced front desk staff act as mock customers to provide guidance. ■ Instruction on accurate information gathering and proposals/explanations that align with the needs desired by customers, elevating the service level. *For more details, please download the PDF or feel free to contact us.

• Employee training