エルテックス List of Products and Services

The migration of core systems to the cloud is progressing in earnest, but many companies still have VMware environments in their data centers and in-house server rooms. This document outlines the key points for "lifting" on-premises VMware environments and introduces examples from IBM Cloud, which has a proven track record as a target environment, and from L-Tex Co., Ltd., which is actively engaged in building and operating such environments. Please feel free to consult us if you have any requests. 【Contents】 ■ How to optimize VMware assets within the company ■ Should applications be optimized when moving to the cloud? ■ Organizing the requirements necessary for the cloud while verifying the high compatibility of IBM Cloud ■ Introducing some examples provided by L-Tex so far ■ Accelerating the lift to the cloud – please consider this when updating internal systems *For more details, please download the PDF or feel free to contact us.

• others
• Other Software

IBM Cloud is a public cloud for businesses that combines high performance and security, suitable for global expansion, with data centers located around the world. We offer fully managed services specialized in IBM Cloud, supporting companies considering the use of public cloud. Based on our experience, we package the necessary services. Managed services can be selected as needed. Please feel free to consult us if you have any requests. [Services] ■ Monitoring service (24 hours) ■ Out-of-hours incident response and emergency contact setup ■ Incident response during business hours ■ Assignment of project managers ■ Configuration change work on behalf (during business hours) ■ Monthly report issuance service *For more details, please download the PDF (customer case) or feel free to contact us.

• CRM (Customer Relationship Management System)
• Other Software

"eltexCX" is a customer experience optimization tool that inherits the multi-channel order (purchase) data, web behavior history, response by advertisement, campaign responses, and member/product master obtained by "eltexDC" to perform various aggregations and analyses. By referencing these analytical indicators, it builds deeper and more efficient relationships with customers through web customer service, search support, and the delivery of various targeted messages within the e-commerce site. 【Features】 ■ Advertising effectiveness analysis ■ Multidimensional analysis ■ Target extraction ■ Scenario management ■ Targeted emails ■ Targeted SMS ■ Targeted LINE messages ■ Recommendation emails ■ Web customer service ■ Search ■ Recommendations ■ Surveys *For more details, please download the PDF or feel free to contact us.

• Mail order/online shop support system

"eltexDC" supports orders from multiple channels, not only from the EC front but also from phone, postcard, and fax orders. It comes standard with full fulfillment features for e-commerce, including order management, inventory management, accounts receivable management, and shipping instructions, making it a system package that covers all the necessary operations for EC/e-commerce. [Features] ■ Centralized management of information for EC/e-commerce business ■ User-friendly business interface ■ Comprehensive recurring sales management features ■ Diverse promotional features *For more details, please download the PDF or feel free to contact us.

• Mail order/online shop support system

"eltexSMS" is a short message sending service that allows for individual and bulk sending, as well as API integration and IVR integration. This service addresses business concerns such as "unable to handle all calls at the call center," "want to reduce mailing costs," "want to lower outbound costs," and "uncertain if messages are being read after sending." 【Features】 ■ Easy sending ■ API communication with existing systems ■ Collection of user actions ■ Security aspects are also taken care of *For more details, please download the PDF or contact us.

• SMS sending service