A１データ List of Products and Services

We would like to introduce a recovery case involving water damage to an HDD. <Recovery Details> The difficulty level of recovering the flooded item was extremely high, and it took three weeks to complete the recovery. In cases of water exposure or submersion, we advise that the damaged media should not be dried. Instead, it should be wrapped in a towel or similar material while still wet and placed in a plastic bag for prompt shipping. In this case, the 3.5-inch HDD, which was the damaged media, was removed from the PC and arrived in a wet condition. Upon opening the HDD, we confirmed water intrusion into the housing where the recording media is stored. We investigated the corrosion status, applied anti-corrosion treatment, and performed physical repairs, resulting in successful imaging of the recorded data. *For more details, please feel free to contact us.

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Our data recovery services have been in operation since 1995, and we have many successful cases. However, data recovery from PCs affected by last year's Great East Japan Earthquake has often been challenging. This is due to issues such as hard drives that were submerged in seawater suffering from significant rust, and the long time taken from the disaster to the request for recovery. Nevertheless, we were able to achieve a higher recovery rate than other companies for the damaged items because we shared the know-how from Hurricane Katrina with Ontrack in the United States.

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Since 1995, we have been conducting data recovery business in Japan through a technical partnership with Kroll Ontrack, the world's largest data recovery company. The features of our services are: 1) High technical expertise, 2) Support for a wide range of media from HDDs and SSDs to CDs and tapes, addressing both physical and logical failures, 3) At the end of the investigation of the media entrusted to us, we provide a list of recoverable files, 4) Recovery operations are conducted on our dedicated servers, allowing for speedy responses, 5) We offer 24-hour telephone support, and 6) We have obtained the information security certification ISO 27001, ensuring comprehensive information management.

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One of the cases where data recovery is considered difficult is the recovery of data from a PC that melted in a fire. From the appearance, it seems almost impossible, but depending on the condition of the HDD, recovery may be possible. In this case, 14 PCs were sent from the fire scene, and we successfully recovered data from 4 of them. While data recovery is not guaranteed in all cases, please do not hesitate to consult us. It is in the recovery of difficult situations that we stand out from other companies.

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Data recovery "Remote Data Recovery" connects our lab directly to the customer's computer via the internet to perform data recovery work. It is limited to logical damage, but the typical working time for general cases is between 30 minutes to a few hours. This minimizes downtime. It is a service that offers quick recovery times and is also secure from a security standpoint. For more details, please download the catalog.

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When replacing computers or servers used in daily operations, is the data on the hard drives of old devices completely erased? Information once written to a hard drive cannot be completely erased by the standard deletion functions of the operating system or by initializing or recovering the hard drive (returning it to factory settings); it can be easily retrieved using recovery software. Data erasure services are designed to completely erase information on magnetic recording media, such as hard drives, before disposing of computers and magnetic media used by companies, in order to prevent the risk of confidential data and personal information leakage, ensuring that even data recovery companies cannot recover it. You can trust us to handle data erasure with peace of mind. If security concerns prevent you from sending data externally, we also offer on-site services. Ontrack, with Japan's highest level of data recovery technology, will prove that data recovery is impossible. Please contact us for more details.

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**Types of Services** - **Laboratory Recovery**: As the first domestic data recovery company to obtain ISO27001 (ISMS), we provide high security and a top-tier clean bench environment, allowing our storage experts to recover your data. We have former designers of hard disk drives on staff and utilize a wealth of replacement parts. We handle various issues, including logical and physical failures. - **Remote Recovery**: Highly trained engineers connect to your system via a secured internet connection to recover data without the need to disassemble systems or hardware. Data recovery can be achieved in a short period. - **Onsite Recovery**: For systems that cannot be taken off-site due to security concerns, A1 Data engineers will visit your location to perform data recovery on-site.

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