Three Steps to Implement an AI Help Desk: Starting Knowledge Accumulation with Human Support
It's okay not to have a perfect FAQ. A positive feedback loop starting from dialogue data.
There is no need to aim for perfect automated responses from the initial implementation. We will start with human support first. The data accumulated from human support will be transformed into knowledge by AI (STEP 2), and using that knowledge, we will begin automated responses (STEP 3), creating a "virtuous cycle." This journey design allows us to expand the automation area without difficulty. *The complete details of the fail-safe implementation steps are explained in the final chapter of the document.
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