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[Blog] Introducing how to integrate Zendesk with external tools.

[Blog] Introducing how to integrate Zendesk with external tools.

Easy integration with Slack! Build a customer support system that better matches your business.

In this blog, we will explain how to integrate "Zendesk" and "Slack," which has been a frequently asked question, using diagrams. Zendesk, which provides interactive services to enhance customer satisfaction, can be integrated with business chat tools and customer management systems like Slack and Salesforce. By linking the apps, there is the benefit of seamlessly sharing ticket information between both platforms. Among the carefully selected apps that enhance operational efficiency, Slack is a popular choice for many companies as a team communication tool. By integrating Slack with Zendesk, you can receive inquiries from customers and also utilize the chat function for those inquiries. In this article, we will introduce the integration of Zendesk with its apps, using Slack as an example. *For more detailed information about the blog, you can view it through the related links. Please feel free to contact us for more details.*

  • Other Software

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Handbook Presentation! "Recommendation for Conversational Business"

Handbook Presentation! "Recommendation for Conversational Business"

A handbook explaining 9 ways to transform CX through messaging is available! It discusses conversational business that enables the creation of new business opportunities!

Handbook Presentation! "The Recommendation of Conversational Business" introduces nine ways to transform support into conversational business. Through conversational business, companies can engage with customers in new ways, enabling more convenient and flexible responses for both businesses and customers. [Examples of Content] ■ The Revolution of Messaging ■ The Arrival of the Conversational Business Model ■ Transforming Support into Conversational Business with Sunshine Conversations ■ Providing Omnichannel Customer Service ■ Embedding New Messaging into Websites and Apps ■ Enabling Customers to Take Action within Conversations ■ Achieving Full Self-Service with Chatbots ■ Starting Conversations with Customers ■ Allowing Anyone to Join the Conversation ■ Adapting to the Customer's Language ■ Freely Sharing Conversations with Anyone in the Company ■ Controlling the Flow of Conversations *For more details, please refer to the PDF document or feel free to contact us.

  • Chatbots

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[Blog] Are you having proper conversations with your customers?

[Blog] Are you having proper conversations with your customers?

Conversational business opens up a new world of communication between companies and customers!

In 2022, it is no longer possible to avoid social messaging platforms. WhatsApp alone has over 200 million active users per month, followed by Facebook Messenger with 130 million. Customers are accustomed to having meaningful conversations on such apps and expect similar engagement from businesses. In this blog, we will provide detailed information about "Sunshine Conversations," an open messaging platform for conversational business. With a single API, you can unify all channels into one customer profile and conversation, and also provide robust support by incorporating various people and systems into the conversation using automation and chatbots. *For more details about the blog, you can view it through the related links. Please feel free to contact us for more information.

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[Blog] Three Convenient Zendesk Features to Improve Customer Satisfaction

[Blog] Three Convenient Zendesk Features to Improve Customer Satisfaction

Key differentiation points between products! Introducing four trends that define customer service.

What do you think is the secret to high customer satisfaction? It is to turn the difference between customer expectations and experiences into a positive. In other words, it is about predicting what customers want and providing services that exceed those expectations. No longer can well-known brand names or solid products alone satisfy customers. Companies need to provide excellent service to back up their brands and products. In this blog, we will explain how "Zendesk" can help provide exceptional service. Please refer to it for improving customer satisfaction. *For more details about the blog, you can view it through the related links. Feel free to contact us for more information.*

  • Other Software

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