SKIDATA Newsletter Vol. 1 "Real Voices from Implementing Facilities"
We will deliver the real voices of facilities that are actually using the ski data system for entrance management.
This time, we will introduce the impressions and future prospects from the representatives of Rakuten Vissel Kobe Co., Ltd. and Okubuki Kanko Co., Ltd., which operates outdoor leisure facilities such as "GRANSNOW Okubuki." Vissel Kobe ▼ The challenge is the digitization of tickets: significantly contributes to the complete cashless operation of the facility. ▼ Achievements worldwide as a decisive factor: installation achievements worldwide and operational experience at ski resorts. ▼ Benefits during the COVID-19 pandemic: reduces opportunities for contact between staff and customers. ▼ A unique feature of "watching with just a smartphone": demonstrated a feature not found in other clubs, allowing spectators to watch with just a smartphone along with their tickets. GRANSNOW Okubuki ▼ Waiting time at the ticket booth is a challenge: aims to reduce waiting times at the ticket booth. ▼ Segregation at the counter resolves issues: by separating cash-only and credit card-only lines, congestion is alleviated. ▼ Changes across the entire ski resort: reduced the number of staff at the ticket booth from 7 to 4 before implementation, allowing support from other departments during peak times. ▼ Promoting towards the "ski resort of the future": contributes to improving overall customer satisfaction at the facility.
- Company:スキーデータ
- Price:Other